How to contact seller on Amazon
Introduction:
Amazon is a popular online marketplace where buyers and sellers can connect to buy and sell a variety of products and services. As a buyer, you may need to contact a seller for a variety of reasons, such as to ask a question about a product, to resolve a shipping issue, or to request a refund.
How to contact seller on Amazon?
There are two main ways to contact a seller on Amazon:
1. Through the Amazon website or mobile app:
- Go to the official website of Amazon or mobile app of Amazon and after that sign in to your account.
- Find the order that you need to contact the seller for.
- Then Click ‘Problem with order?’ button/icon.
- Choose appropriate reason for contacting the seller.
- Then click ‘Contact seller’ button.
- Type your message to the seller.
- Finally click the ‘Send’ button.
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2. Through the seller’s storefront:
- Go to the Amazon website or mobile app and search for the seller’s name or storefront.
- Click or tap on the seller’s name or storefront.
- Then click ‘Ask a question’ button/icon/link.
- Type your message to the seller.
- And finally click the ‘Send’ button.
Tips on how to contact seller on Amazon:
- Always be professional, calm, courteous, and polite in your message.
- Speak with clarity and conciseness.
- State the reason for contacting the seller upfront.
- Provide all relevant information, such as your order number, the product name, and the specific issue you are having.
- Be patient and responsive. Sellers may take some time to respond to your message, especially if they are receiving a lot of messages.
What to expect when contacting a seller on Amazon:
- Sellers are required to respond to messages within two business days.
- Sellers are required to resolve customer issues within 48 hours.
- If you do not receive a response from the seller within two business days, or if the seller is unable to resolve your issue within 48 hours, you can contact Amazon customer service for assistance.
Here are some additional tips on how to contact seller on Amazon:
- If you are contacting the seller about a shipping issue, be sure to include your tracking number in your message.
- If you are contacting the seller about a product issue, be sure to include a detailed description of the issue in your message.
- If you are requesting a refund, be sure to state the reason for your request in your message.
- If you are not satisfied with the seller’s response, you can contact Amazon customer service for assistance.
Here are some examples of when you might need to contact a seller on Amazon:
- To ask a question about a product before you buy it.
- To resolve a shipping issue, such as a delayed order or a damaged package.
- To request a refund for a product that you are not satisfied with.
- To return a product.
- To get help with a product warranty.
- If you want to provide feedback to Amazon about a product or service you bought.
Conclusion
Contacting a seller on Amazon is a quick and easy way to resolve any issues you may have with your order or with a product you have purchased. By following the tips above, you can ensure that your message is received and responded to promptly. We hope you learned all the important things related to how to contact seller on Amazon.
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